Townsend, Patrick L.,  <br/><br/>
Quality in action :   93 lessons in leadership, participation and measurement 

 - xxi, 262 pages :   illustrations ;   23 cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0471161365 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management ; Industrial management
<br/><br/><label>Dewey Class. No.: </label>658.562