TY  - BOOK
AU  - Stewart,Thomas A.
AU  - 
TI  - Woo, wow and win : : service design, strategy and the art of customer delight
SN  - 9780062415691
U1  - 658.812 23
PY  - 2016///
CY  - New York : 
PB  - HarperBusiness , 
KW  - Customer services. ; Customer relations. ; Service industries
N1  - Includes index
ER  -