TY  - BOOK
AU  - Harmon,Charles ; Messina,Michael
TI  - Customer service in libraries : : best practices
SN  - 9780810887480
U1  - 025.50973 23
PY  - 2013///
CY  - Lanham : 
PB  - Scarecrow Press , 
KW  - Public services (Libraries) - United States. ; Customer services - United States
N1  - includes bibliographical references and index
ER  -