Includes indexes, glossary terms

Section I: GENERAL PROCEDURES.Unit 1: Introduction to Medical Assisting and Health Professions.1. The Medical Assisting Profession.2. Health Care Settings and the Health Care Team.Unit 2: The Therapeutic Approach.3. Coping Skills for the Medical Assistant.4. Therapeutic Communication Skills.6. The Therapeutic Approach to the Patient with a Life-Threatening Illness. Unit 3: Responsible Medical Practice.7. Legal Considerations.8. Ethical Considerations.9. Emergency Procedures and First Aid.Section II: CLINICAL PROCEDURES.Unit 4: Integrated Clinical Procedures.10. Infection Control and Medical Asepsis.11. The Patient History and Documentation.12. Vital Signs and Measurements.13. The Physical Examination.Unit 5: Assisting with Specialty Examinations and Procedures.14. Obstetrics and Gynecology.15. Pediatrics.16. Male Reproductive System.17. Gerontology.18. Examinations and Procedures of Body Systems.Unit 6: Advanced Techniques and Procedures.19. Assisting with Minor Surgery.20. Diagnostic Imaging.21. Rehabilitation and Therapeutic Modalities.22. Nutrition in Health and Disease.23. Basic Pharmacology.24. Calculation of Medication Dosage and Medication Administration.25. Cardiac Procedures.Unit 7: Laboratory Procedures.26. Regulatory Guidelines for Safety and Quality in the Medical Laboratory.27. Introduction to the Medical Laboratory.28. Phlebotomy: Venipuncture and Capillary Puncture.29. Hematology.30. Urinalysis.31. Basic Microbiology.32. Specialty Laboratory Tests.Section III: PROFESSIONAL PROCEDURES.Unit 8: Office and Human Resources Management.33. The Medical Assistant as Clinic Manager.34. The Medical Assistant as Human Resources Manager.Unit 9: Entry into the Profession.35. Preparing for Medical Assisting Credentials.36. Employment Strategies.Appendix A: Common Health Care Abbreviations and Symbols.ReferencesGlossary of Terms.Index.