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includes bibliographical references and index.
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Harmon C. . M. M., . (2013). Customer service in libraries. Lanham: Scarecrow Press.
Harmon Charles Messina Michael, . 2013. Customer service in libraries. Lanham: Scarecrow Press.
Harmon Charles Messina Michael, . Customer service in libraries. Lanham: Scarecrow Press. 2013.