The big book of customer service training games : (Record no. 53273)

MARC details
000 -LEADER
fixed length control field 00993nam a2200277 i 4500
001 - CONTROL NUMBER
control field C2-0237690
003 - CONTROL NUMBER IDENTIFIER
control field PPAK
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180727201108.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 020115s1999 nyua|||| ||||| | eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0070779740
040 ## - CATALOGING SOURCE
Original cataloging agency PPAK
Language of cataloging eng
Transcribing agency PPAK
Description conventions rda
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 23
090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) 658.812
Feature heading CAR
Feature heading R
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Carlaw, Peggy,
Relator term author
245 14 - TITLE STATEMENT
Title The big book of customer service training games :
Remainder of title quick, fun activities for training customer service reps, salespeople and anyone else who deals with customers
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture New York :
Name of producer, publisher, distributor, manufacturer McGraw-Hill ,
Date of production, publication, distribution, manufacture, or copyright notice 1999
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 209 pages :
Other physical details illustrations ;
Dimensions 23 cm
336 ## - CONTENT TYPE
Source rdacontent
Content type term text
337 ## - MEDIA TYPE
Source rdamedia
Media type term unmediated
338 ## - CARRIER TYPE
Source rdacarrier
Carrier type term volume
490 1# - SERIES STATEMENT
Series statement The Big Book of Business Games
650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services - Management - Handbooks, manuals, etc. ; Customer services - Employees - Training of
700 ## - ADDED ENTRY--PERSONAL NAME
Relator term author
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title The Big Book of Business Games
942 ## - ADDED ENTRY ELEMENTS (KOHA)
-- dc
Koha item type Book
Holdings
Withdrawn Not for loan Current library Shelving location Date acquired Full call number Barcode Date last seen Koha item type
    Perpustakaan Alor Setar Pinjaman Dewasa 12/05/2002 658.812 CAR A00994730 08/05/2018 Book
  Not For Loan Perpustakaan Alor Setar Rujukan Dewasa 12/05/2002 R 658.812 CAR A00994731 08/05/2018 Book
  Not For Loan Perpustakaan Awam Sungai Petani Rujukan Dewasa 12/05/2002 R 658.812 CAR A00994732 08/05/2018 Book
  Not For Loan Perpustakaan Jitra Rujukan Dewasa 12/05/2002 R 658.812 CAR A00994733 08/05/2018 Book