Service recovery : (Record no. 24806)

MARC details
000 -LEADER
fixed length control field 00665nam a2200241 i 4500
001 - CONTROL NUMBER
control field C2-0103841
003 - CONTROL NUMBER IDENTIFIER
control field PPAK
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180727100940.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 970608s1995 oru |||| ||||| | eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1563271508
040 ## - CATALOGING SOURCE
Original cataloging agency PPAK
Language of cataloging eng
Transcribing agency PPAK
Description conventions rda
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 23
090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) 658.812
Feature heading ZEM
Feature heading G
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Zemke, Ron,
Relator term author
245 10 - TITLE STATEMENT
Title Service recovery :
Remainder of title fixing broken customers
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Portland, Oregon :
Name of producer, publisher, distributor, manufacturer Productivity Press ,
Date of production, publication, distribution, manufacture, or copyright notice 1995
300 ## - PHYSICAL DESCRIPTION
Extent x, 71 pages ;
Dimensions 21 cm
336 ## - CONTENT TYPE
Source rdacontent
Content type term text
337 ## - MEDIA TYPE
Source rdamedia
Media type term unmediated
338 ## - CARRIER TYPE
Source rdacarrier
Carrier type term volume
650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer complaints
942 ## - ADDED ENTRY ELEMENTS (KOHA)
-- dc
Koha item type Book
Holdings
Withdrawn Not for loan Current library Shelving location Date acquired Total Checkouts Total Renewals Full call number Barcode Date last seen Date last checked out Koha item type
    Perpustakaan Alor Setar Pinjaman Dewasa 03/08/1997 1 1 658.812 ZEM A00044937 14/05/2024 12/02/2024 Book
    Perpustakaan Awam Sungai Petani Pinjaman Dewasa 11/02/2004     658.812 ZEM A00416634 08/05/2018   Book