CUSTOMER SERVICE REINVENTED : (Record no. 188175)

MARC details
000 -LEADER
fixed length control field 01049aam a2200337 i 4500
001 - CONTROL NUMBER
control field vtls000925648
003 - CONTROL NUMBER IDENTIFIER
control field PNM
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20220705164326.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210216t20202020my a e 000 0 eng
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number M21-01303
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9789671869901
Qualifying information paperback
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 202104131325
Level of effort used to assign nonsubject heading access points anis_o
Level of effort used to assign subject headings 202102192058
Level of effort used to assign classification azizan
040 ## - CATALOGING SOURCE
Original cataloging agency BNM
Language of cataloging eng
Transcribing agency BNM
Description conventions rda
Modifying agency PPAK
049 ## - LOCAL HOLDINGS (OCLC)
Holding library mal
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 23
090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) 658.812
Feature heading SIT
Feature heading G
100 0# - MAIN ENTRY--PERSONAL NAME
Personal name Siti Hawa Mohd.,
Titles and words associated with a name Datin Wira, Dr.,
Dates associated with a name 1954-
Relator term author.
245 10 - TITLE STATEMENT
Title CUSTOMER SERVICE REINVENTED :
Remainder of title Language Of The Soul /
Statement of responsibility, etc. Datin Wira Dr. Hjh. Siti Hawa Mohd
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Subang Jaya, Selangor :
Name of producer, publisher, distributor, manufacturer Siti Hawa Mohd Munji,
Date of production, publication, distribution, manufacture, or copyright notice [2020]
Date of production, publication, distribution, manufacture, or copyright notice ©2020
300 ## - PHYSICAL DESCRIPTION
Extent 162 pages :
Other physical details colour illustrations ;
Dimensions 22 cm
336 ## - CONTENT TYPE
Content type term text
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Bibliography: pages 156-162
650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
Topical term or geographic name entry element Customer relations
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book
949 ## - LOCAL PROCESSING INFORMATION (OCLC)
6 2000788562
6 2000788561
Holdings
Withdrawn Not for loan Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Koha item type
    Perpustakaan Alor Setar Pinjaman Dewasa 24/07/2022   658.812 SIT A00743990 24/07/2022 Book