helping people change : coaching with compassion for lifelong learning and growth / Richard Boyatzis, Melvin Smith, Ellen Van Oosten.

Includes bibliographical references and index.

The heart of helping: how to really help others learn and grow Conversations that inspire: discovering what is most important Coaching with compassion: inspiring sustained, desired change Awakening the desire to change: questions that spark joy, gratitude, and curiosity
Survive and thrive: the battle in your brain The power of a personal vision: dreams, not just goals --
|tCultivating a resonant relationship: listen beyond what
you hear --|tCreating a culture of coaching or helping:
pathways to transform the organization --|tCoachable
moments: recognizing and leveraging them --|tThe call of
compassion: step outside of yourself: an invitation to
dream.

The way to help someone learn and change, they say, cannot
be focused primarily on problems that need to be addressed,
but instead must connect to that person's positive vision
of himself or herself, to an inspiring dream or goal
they've long held. This is what great coaches do -- they
know that people draw energy from their visions and dreams
for themselves, and that same energy sustains their
efforts to change, even through difficult times. The
authors use rich and moving real-life stories, as well as
decades of original published research on coaching and
helping relationships, to show how coaching others around
their dreams and visions -- what they call "coaching with
compassion" -- opens people up to thinking creatively,
helps them learn and grow in meaningful ways, and
motivates them to sustain that growth far into the future.
In contrast, problem-centered approaches trigger
physiological responses that make a person defensive and
more closed to new ideas. Filled with probing questions
and exercises that encourage self-reflection, "Helping
People Change" will forever change the way coaches,
managers, teachers, parents, and all of us think about and
practice what we do when we try to help.