TY  - BOOK
AU  - Sewell,Anna
AU  - 
TI  - Customers for life : : how to turn that One - Time Buyer into a lifetime customer
SN  - 0385415036
U1  - 658.812 23
PY  - 1993///
CY  - New York : 
PB  - Doubleday , 
KW  - Customer service
ER  -