Sewell, Anna,  <br/><br/>
Customers for life :   how to turn that One - Time Buyer into a lifetime customer 

 - xx, 175 pages ;   24 cm 
<br/><br/><label>ISBN: </label>0385415036 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>658.812